Terms

How booking works.

Short version: look after the room, be on time, and tell us 24 hours ahead if plans change.

Booking and deposits

Sessions run 9 AM – 2 AM, seven days a week. Your session must finish by closing, so the latest start time depends on how long you book. Every studio session takes a 50% deposit online; the balance is paid at the studio after your session, by card, debit or cash. Prices are in Canadian dollars.

Cancellations, music sessions

  • 24 hours or more notice: cancel for any reason and your 50% deposit is refunded in full, back to the card you paid with.
  • Less than 24 hours notice: the deposit is not refunded. That time can no longer be sold to anyone else.
  • Rescheduling: free with 24 hours or more notice, as often as you need. Inside 24 hours a move is treated as a cancellation.
  • Not arriving: a no-show is treated as a cancellation inside the window. The deposit is kept and the balance is not charged.
  • How to cancel or move: call the studio on 647-389-6649. Bookings are handled by phone, so there is no cancellation link in your confirmation and no account to sign in to.
  • Mixing and mastering are paid in full at checkout. Once we have begun work on your files they are not refundable.
  • Refunds go back to the card you paid with, in full, we absorb the processing fee.

Cancellations, voice and corporate sessions

  • 24 hours or more notice: cancel for any reason and your 50% deposit is refunded in full, back to the card you paid with.
  • Less than 24 hours notice: the deposit is not refunded. That time can no longer be sold to anyone else.
  • Rescheduling: free with 24 hours or more notice, as often as you need. Inside 24 hours a move is treated as a cancellation.
  • Not arriving: a no-show is treated as a cancellation inside the window. The deposit is kept and the balance is not charged.
  • How to cancel or move: call the studio on 647-389-6649. Bookings are handled by phone, so there is no cancellation link in your confirmation and no account to sign in to.
  • Mixing and mastering are paid in full at checkout. Once we have begun work on your files they are not refundable.
  • Refunds go back to the card you paid with, in full, we absorb the processing fee.

Rescheduling

Move your session as often as you like with 24 hours or more notice, at no charge. Inside 24 hours a move is treated as a cancellation under the rules above. To move a session, call the studio on (647) 389-6649.

Refunds

Refunds go back to the card you paid with, in full, we absorb the processing fee. Allow five to ten business days for it to show on your statement.

Mixing and mastering

Per-song work is paid in full at checkout and turned around within three days of receiving your files. Before we start, an engineer listens to your files and tells you honestly whether they’re workable; if they aren’t, we say so and refund you in full. Once work has begun it is not refundable.

Your recordings

Everything recorded in your session is yours. 24K Studios claims no ownership of your masters, your stems or your writing, and we do not license, sell or release any of it.

We may name the project as a credit, on the site or on social, unless you ask us not to. Ask at any time, before or after the session, and we will take it down.

How long we keep your files

Session files stay on our drives for 90 days after your session, so you can come back for a recall or a revision without re-uploading anything. After 90 days they are deleted.

If you want them kept longer, ask us in writing before the 90 days are up and we will keep them. Keep your own copy either way: we are not a backup service, and a drive can fail here the same as anywhere else.

Running over

If the room is free and you want to keep going, you can. Overtime is charged at the same hourly rate as the session, billed in 30 minute blocks, and paid at the studio with the balance.

If the room is booked after you, it is not available, which is the honest reason to book the length you think you need rather than the shortest one.

Tax

24K Studios is not currently registered for HST, so no tax is added to what you see. The price you are shown at checkout is the price you pay.

Gift cards

No expiry, Ontario law does not permit one and we do not apply one. Partial use is fine; the balance stays on the card. Redeemable against studio time and anything else we sell online. Not exchangeable for cash except where Ontario law requires it.

In the studio

  • Maximum 10 people in the studio at once, including the engineer. It’s a working room, not a venue.
  • No smoking inside the studio, vapes included. There is equipment in here that does not forgive smoke.
  • Your session starts when it’s booked to start. Arriving late shortens your session; it does not move it.
  • Respect the equipment. Anything damaged is charged at replacement cost.
  • Bring your beat ready. Send it ahead or bring it on a drive, hunting for a file is your hour, not ours.