Privacy
What we collect when you book a session, why we have it, and how long we keep it. Short version: your booking details, nothing else, and no tracking of any kind.
What we collect
When you book studio time or buy anything on this site, we collect what is needed to run the booking and take the payment:
- Your name, email address and phone number.
- Your billing address, because the card processor requires it.
- For music sessions, your artist name and Instagram handle, so we can set the session up and credit the work correctly. Other socials are optional.
- For voice and corporate sessions, your company name if you give it.
- The session itself: the date, the start time and how long you booked.
If you email us your files for off-site mixing or mastering, we have those files too.
What we do not collect
This site runs no analytics and no tracking. There is no Google Analytics, no Tag Manager, no Meta pixel and no advertising tracker of any kind. Nobody is building a profile of you here, and we do not sell, rent or share your details with anyone.
We never see your card number. Payments are handled by Square, and card details are sent from your browser straight to them; they do not pass through this website and we could not store them if we wanted to.
Cookies
Two kinds, both functional:
- A cookie remembering whether you are looking at the music side or the voice and corporate side, so the site does not keep asking.
- WooCommerce’s own cart and session cookies, which are what let a booking survive from the calendar to the checkout.
No advertising cookies. Nothing is shared with a third party for marketing.
Who else sees your details
- Square processes the payment and holds the card details.
- Google carries our email, because our address runs on Google Workspace, so your confirmation passes through it.
- Our hosting provider stores the site and its database.
That is the whole list. No one else receives your information, and nobody buys it from us.
How long we keep it
Order and booking records are kept as long as we are required to keep business records, which in Canada is six years, because a booking is an invoice.
Session files are different. They are deleted 90 days after your session unless you ask us in writing to keep them. That is set out on the terms page too.
Your rights
You can ask us what we hold about you, ask for a copy, ask us to correct it, or ask us to delete it. Email info@24kstudios.ca and we will answer within 30 days.
Deleting is not always total: where the law requires us to keep an invoice, the invoice stays and the rest goes.
Security
The site runs over HTTPS, payment details never reach our server, and access to the admin is limited to the people who run the studio.
Getting in touch
24K Studios, 550 Queen St E, Toronto, Ontario.
info@24kstudios.ca or (647) 389-6649.
If you are not satisfied with how we have handled your information, you can contact the Office of the Privacy Commissioner of Canada.